Questions, answered.
How it works, what it costs, how fast it lands. Still unsure? Message us on WhatsApp.
Getting started
What is VISUAILS?
VISUAILS turns a single product photo into studio-quality catalog, lifestyle and video visuals. We use AI for speed and scale, and a real person reviews every image before it reaches you.
What do I need to get started?
Just one clear product photo or a screenshot. A short note on the look you want helps, but it isn't required — we can suggest a direction if you'd prefer.
Is there a way to try it first?
Yes. We offer a free test sample — one visual, no card needed — so you can judge the quality yourself. It's limited to one per business.
Ordering & styles
What's the difference between Catalog and Lifestyle?
Catalog visuals are clean, consistent product shots — the same lighting, angle and background — built for webshops and marketplaces. Lifestyle visuals place your product in styled, real-world scenes, with optional models.
Can I keep the same style or model across orders?
Yes. Consistency is a core part of what we do — we can hold the same look, lighting and model across a whole range so your catalogue stays coherent order after order.
Do you offer custom styles or models?
Yes. Custom styles and models are arranged directly over WhatsApp so we can get the details right before we start.
Can I order via WhatsApp?
Always. You can place any order through WhatsApp — send your photo and a short brief, and we'll take it from there. It's often the fastest route.
Delivery & quality
How fast is delivery?
Most orders are delivered in about 24 hours from brief to download. Timing can vary with volume and how custom the request is — we'll always tell you if it's different.
Is every image really checked by a person?
Yes — 100% human-reviewed. A person selects and inspects every visual for accuracy, consistency and artefacts before it's delivered. Nothing goes out unchecked.
How many revisions are included?
Three revision rounds are included as standard. Your feedback shapes the final result, so we can fine-tune until it fits.
What file formats and resolution do I get?
High-resolution files, ready for e-commerce. 2K resolution is included as standard, with 4K available as an option.
Pricing & payment
How much does it cost?
Catalog visuals start from €19, Lifestyle from €35, and Video is quoted per project. You pay per visual — see the pricing page for the full breakdown.
Are there subscriptions?
No. There's no subscription and no hidden fees — you simply pay for the visuals you order.
Do you handle VAT / can I add my VAT number?
Yes. You can add your VAT number at checkout — it's optional, and it helps with EU B2B invoicing.
What about volume discounts?
Volume discounts are available for larger orders. Send us a quick message with what you need and we'll put together a quote.
Rights & usage
Can I use the visuals commercially?
Yes. The visuals are made for commercial use — your webshop, marketplaces, ads and social feeds.
Who owns the results?
The finished visuals are yours to use for your business. If you have a specific licensing question, just ask and we’ll confirm the details for your case.
Do you use my product photos for anything else?
No. The photos you send are used only to produce your order — nothing else.
Still have a question?
Message us on WhatsApp — we usually reply within the hour.