Terms of Service

1. Introduction & acceptance

These Terms of Service govern your use of VISUAILS and any order you place with us. VISUAILS is operated from Enschede, the Netherlands (KVK 99742993, VAT NL005407575B96). By placing an order, requesting a test sample or otherwise using our service, you agree to these terms. If you do not agree, please do not use the service.

2. Definitions

• "We", "us", "VISUAILS" — the provider of the service.
• "You", "client" — the individual or business ordering visuals.
• "Visual" — an image or video we produce for you.
• "Source material" — the product photos, images and information you provide.
• "Order" — a request for one or more visuals under these terms.

3. The service

VISUAILS produces AI-assisted, human-reviewed product visuals — catalog images, lifestyle scenes, and video — from the source material you supply. Every visual is generated through our pipeline and checked by a person before delivery. We aim for consistent, publish-ready results, but visuals are creative work and exact outcomes can vary.

4. Orders & pricing

Pricing is per visual. Indicative starting prices are:

• Catalog visuals — from €19 each.
• Lifestyle visuals — from €35 each.
• Video and custom work — quoted individually before you commit.
• Add-ons — optional extras are priced separately and shown before checkout.

New businesses can request one free test sample per business, so you can judge our quality before ordering. Prices are confirmed at the time of order. Unless stated otherwise, prices are exclusive of VAT where applicable.

5. Your responsibilities

You are responsible for the source material you upload. By submitting it, you confirm that:

• You own the rights to the product photos and images, or have permission to use them.
• The content does not infringe anyone's intellectual property, privacy or other rights.
• The content is not illegal, harmful, misleading or otherwise prohibited.

We may decline or stop work on any order that appears to breach these conditions.

6. Delivery & revisions

We target delivery in around 24 hours from a complete brief, though times may vary with order size, complexity, revisions and demand. Each order includes up to 3 revision rounds so we can refine the result to match your brief. Revisions relate to the agreed scope; substantially new directions may be treated as a new order.

7. Intellectual property & usage rights

You retain all rights to your own product and brand assets — the source material you provide. On full payment, you receive commercial usage rights to the delivered visuals, so you can use them across your webshop, marketplaces, ads and social channels. We may retain examples of our work for our portfolio unless you ask us in writing not to.

8. Payment & VAT

Payment is handled through our payment provider. Invoices are issued for your records. For EU business customers with a valid VAT number, the reverse-charge mechanism may apply where the conditions are met; otherwise Dutch VAT rules apply. You are responsible for providing accurate billing and VAT details.

9. Cancellations & refunds

Because visuals are produced to your specific brief, work that has already started or been delivered generally cannot be cancelled for a refund. If something is genuinely wrong with a delivered visual, tell us and we will use your included revision rounds to put it right. Any refund is at our reasonable discretion and assessed case by case.

10. Liability limitations

We provide the service with reasonable skill and care, but to the extent permitted by law we are not liable for indirect or consequential losses, lost profits, or losses arising from your use of the visuals. Our total liability for any order is limited to the amount you paid for that order. Nothing in these terms excludes liability that cannot be excluded by law.

11. Governing law

These terms are governed by the laws of the Netherlands. Any disputes will be subject to the jurisdiction of the competent Dutch courts, unless mandatory law provides otherwise.

12. Contact

Questions about these terms? Email hello@visuails.com or message us on WhatsApp at +31 6 25436130.